Question 1

What is included in one audit?

Accepted Answer

A complete report across the full AuditScore framework: chapter scores, findings, evidence, recommendations, a competitor comparison and a 30/60/90-day roadmap. Delivered in your dashboard and as a branded PDF.

Question 2

How long does an audit take?

Accepted Answer

Most audits complete within 5–20 minutes depending on site size and complexity. You can leave the tab open or close it — we'll notify you.

Question 3

Which pages will you audit?

Accepted Answer

AuditScore crawls a representative selection of your public pages, including the homepage and the most important routes from your sitemap.

Question 4

Is this an SEO audit?

Accepted Answer

SEO is one chapter of many. AuditScore covers UX, conversion, content, accessibility, performance, trust, innovation, competitor positioning and more.

Question 5

How does pricing work?

Accepted Answer

Credits are purchased in one-off packs. One credit unlocks one complete audit. There is no subscription.

Question 6

Do credits expire?

Accepted Answer

No. Credits stay on your account until you use them.

Question 7

Can I get an invoice?

Accepted Answer

Yes — receipts and VAT invoices are available in your dashboard after purchase.

Question 8

Can I get a refund?

Accepted Answer

If AuditScore cannot access the website you submitted, the credit is automatically returned. See the Refund Policy for full detail.

Question 9

Is AuditScore really impartial?

Accepted Answer

Yes. We don't sell services based on the results and we don't run affiliate links inside reports. Recommendations are prioritised by impact and effort — not sales.

Common questions

About the audit

Credits & billing

Refunds & impartiality